Your enquiry and your details.

What the form records

The form records your name, email address, topic, message, any selected manufacturer and your agreement to enquiry processing, together with a reference and the time received. The details are saved before the website confirms receipt, so our team can review the request. Please do not include medical information or patient details. This form does not upload documents.

How we handle your request

Cloudflare hosts the website, protects the form and stores the enquiry for our team to review. The form does not send an automatic acknowledgement email. Our team will use your details to respond to your request. When a security check loads after you agree to enquiry processing, it may process connection and browser information to protect the form. Hashed abuse counters help limit repeated submissions. The form does not request marketing consent or add you to a marketing list.

Your choice and your rights

Providing your details is voluntary. Without the required details and your agreement, the form cannot record an enquiry. You may instead contact our team directly.

You may ask to access personal information Maya Medical holds about you. If it is inaccurate, incomplete, unclear or out of date, you may ask us to correct or delete it by emailing info@mayamedical.co. We handle requests under applicable law and may verify your identity before disclosing or changing information. Please do not send identity documents or patient information with your initial request.

The email address you used and the approximate date of your enquiry can help our team locate it. For questions about service providers, retention or international transfers, contact our team using the email address above.

Contacting us directly

You can choose to email or WhatsApp Maya Medical instead of using the website form. The service you choose handles your message and contact details under its own privacy practices. When you send a message, Maya Medical uses what you provide to handle and reply to your enquiry.

Cookies and browser preferences

This website’s application code does not use advertising or analytics trackers. The enquiry form does not save your enquiry details in cookies or browser storage.

When you change accessibility options, the site saves your text size, contrast, link emphasis and motion preferences in session storage for this browser tab. These settings contain no enquiry details and are not sent to Maya Medical. They survive page reloads during the browsing session. Your browser may also restore them when restoring a session.

You can restore the defaults using “Reset options” in the accessibility menu. Blocking browser storage does not prevent these controls from working on the current page.

After you agree to enquiry processing, Cloudflare Turnstile checks the form for automated abuse. It may process connection and browser information. Read Cloudflare’s Turnstile privacy notice (opens a new tab). Optional email and WhatsApp links open another service only when you choose them.

The hosting service may process connection and browser information when serving and protecting pages.

Keeping enquiry information

We keep enquiry names, email addresses and messages for 12 calendar months. The scheduled retention process then removes this content from website storage. Restricted technical identifiers remain while the system is active for security, duplicate prevention and audit. These identifiers do not include your name, email address or message.